Frequently Asked Questions

Have a question in mind,these FAQs will help you to find an answer. Still have a query,mail us your query at info@petswoof.com. we will get in touch with you to answer your queries.


This does happen. While we keep a close watch on service providers that do not reply and remove them from our database, there is little we can do to ensure that a service provider responds to your request. Do remember that the service providers are doing this for the love of dogs and they may have regular jobs or may be on vacation just like you.
We strongly recommend that you send requests to more than one service provider to increase your chances of finding the best service for your dog. Despite sending out multiple requests, if you still have not received a response, do get in touch with our Customer Support for assistance.

Sometimes when the urgency hits you and your internet connection refuses to cooperate and you are bound to place an order with us, you need not to freak out! Relax! We allow you to avail the facility of placing your order on WhatsApp number – 8197917483

1. No driving to the groomer
2. Stress free environment for your dog
3. Individual attention
4. Personal one-on-one professional care
5. No tranquilizers used – ever
6. No exposure to other animals, diseases or parasites
7. Experienced and Professional groomers

Browse through our PetsWoof Assured Door Step Grooming Services in your city. Choose the relevant package or service depending on your Pet’s need, Schedule and book the Groomer. You can either pay online or pay after the service is done.

Yes. We have a full training lineup for our staff, which includes many phases of proper Handling, Grooming, Bathing, Disinfection and Safety Accreditation's. The safety of your pet is our top priority.

Yes. We can bath and groom all breeds of dogs and cats. We approach all pets with respect for them as individuals. Big or small we love them all!

We provide our services in Bangalore.

Yes, we have many clients who pre-schedule regular routine appointments in advance. That will ensure you are serviced regularly with no delays. We also offer a special rate with our Subscription Packages. We want to give you the service you deserve at your convenience.

We make sure that all the products used for grooming are of best quality. Every pet need is different, Therefore our groomers carry a variety of products, However if you need any special product for your Pet, you can request us. The special products are chargeable.

Yes, you can book your slot at the time of booking. Slot is subjected to your availability.

Not an issue at all. You can make payments on PetsWoof using various methods-
1.Credit/debit cards
2.Netbanking
3.Cash On Delivery
4.Paytm wallet.

In many situations, payments can get rejected because of server issues. Even in case of a rejected payment, our server will notify us the same and our customer care will get in touch with you to help you with the payment process.

1. The courtesy of 24 hours notice of an appointment change is greatly appreciated.
2. If already paid booking is cancelled, only 3% processing fee will be charged on the refund amount.We will invoice you for the charges.

3. Doorstep Grooming: If booking is cancelled by customer once groomer already reached there, only Rs.100  fee will be charged. We will invoice you for the charges.

We have a comprehensive range of professional premium quality shampoos and conditioners. These products are natural, organic, safe, and environmentally friendly and help maintain and keep your pet looking and feeling great.

old should my puppy be before he gets his first groom?

It is good to have your puppy become familiar with grooming as early as possible after the first set of puppy shots, usually 12-16 weeks of age. This will help him learn at an early age that grooming is a pleasant experience. 

included in a bath?

Baths include: shampoo, conditioner, nail clipping, ear cleaning, hand-dry as tolerated by dog, brush and / or comb out.

included in a package?

Package include: Hair trimming, bath, shampoo, conditioner, nail clipping, ear cleaning, hand-dry as tolerated by dog, brush and / or comb out and perfume.

often do nails need trimming?

Generally a dog’s nails need trimming every 6 weeks.

 long does it usually take?

Bath with no trim – 1 ½ -2 hours 

Bath for large dog or dog that has a lot of hair – 2+ hours.

Matted it may take more time. 

If you need your dog groomed in less time, please explain your needs when making your appointment and we will do our best to find a day and time to accommodate your request.


Yes, you can book your delivery slot at the time of booking order. Delivery slot is subjected to your availability.

Delivery usually takes maximum 24 hours, subject to your area pin code.

We are really sorry if you have received a damaged product. Please open the product and check it,if damaged,you can immediately return it to the delivery agent.

In rare occasions, few of the ordered products are unavailable. In such situations, we try to deliver the orders in parts. In such situations, you will be duly informed by our customer service executive.

If your delivery crosses the expected time, Please contact our customer service team on (+91)80-41460893 between 9 am to 6 pm Monday to Saturday. Alternatively, you can email us on info@petswoof.com

Product information can be found on the product page under Product details and specifications.

Do not worry!! If the product you selected is out of stock, you can email your requirement to info@petswoof.com

In many situations, payments can get rejected because of server issues. Even in case of a rejected payment, our server will notify us the same and our customer care will get in touch with you to help you with the payment process.

Not an issue at all. You can make payments on PetsWoof using various methods-
1. Credit/debit cards
2. Netbanking
3. Cash On Delivery
4. Paytm wallet.

PetsWoof.com by any means does not endorse/Promote buying or selling of Pets.The team at Petswoof encourages adoption as opposed to buying.


Browse through our list of verified vets in your city.Shortlist a few based on their certification,experience,reviews and other details.Send reservation requests to the selected vet detailing your dog's illness,breed and age.Once the vet accepts your request, you will get a confirmation email from PetsWoof.

The veterinary clinic is located at clinic locator.