• Home
  • FAQs

FAQs

 

Frequently Asked Questions

Here you’ll find answers to the most common questions about our pet grooming, training, and care services. Our goal is to give your pet the best experience, whether at your doorstep or at our store. If you don’t find your question here, feel free to reach out to our support team.

Our products are available for in-store shopping at our Bangalore location.

Yes, we provide local delivery through our online portal or Dunzo.

No, delivery is chargeable. Charges depend on your location and delivery service.

We offer a wide range of pet products including food, treats, toys, grooming supplies, supplements, and accessories.

Yes! You can place an order online and choose in-store pickup at our Bangalore location.

Delivery typically takes 2–4 hours via Dunzo or the estimated time shown on our portal for same-day delivery.

Yes, we accept online payments through our portal. In-store shopping can be paid via cash or card.

Currently, local delivery is limited to Bangalore only. For other cities, products can be purchased in-store or via courier (charges may apply).

Most products are available in-store and for local delivery. However, availability may vary—please check online or call to confirm.

Returns or exchanges are possible for defective products. Please contact us within 24 hours of delivery or purchase.

Bath, blow-dry, brushing, haircut/styling, nail trimming, ear cleaning, and sanitary trim.

Every 4–6 weeks is recommended, depending on breed, coat type, and lifestyle.

Yes, our certified groomers can come to your doorstep with all necessary equipment.

Yes, you can book appointments at our fully equipped grooming studio.

Usually 1–2 hours, depending on the pet’s size, breed, and coat condition.

Yes, our groomers are trained to handle senior pets gently and safely.

Absolutely, all tools are sterilized between each appointment.

No, we do not sedate pets. We use gentle handling and positive reinforcement.

Yes, pets must be up to date on core vaccinations for safety.

Yes, you can discuss your preferred style with the groomer during consultation.

Yes, nail trimming can be booked individually or as part of grooming.

Yes, basic ear and eye cleaning are included in full grooming packages.

Yes, we provide de-shedding to reduce loose fur and keep coats healthy.

Yes, special baths are available for pets with sensitive skin or allergies.

You can book online, call, or WhatsApp us to schedule your session.

Yes, if available, we can schedule the same groomer for consistency.

Prices vary by pet size, breed, and services chosen. Contact us for packages.

Yes, we have discounted multi-session packages for regular clients.

Please notify us at least 24 hours in advance to avoid cancellation fees.

We provide wellness exams, vaccinations, spaying & neutering, surgeries, blood testing, dental care, microchipping, digestive care, dermatology, and pharmacy services.

We offer doorstep (home) consultations, in-clinic visits, and online video consultations for your convenience.

Book a home visit through our website. Our veterinarians will come to your doorstep in Bangalore.

Home consultation and treatment are available for ₹499.

Yes, pets can be brought to our clinic in Bangalore for professional care.

Pricing varies depending on the service. Please check our website or contact us for details.

Yes, we provide video consultations and WhatsApp chat consultations for minor illnesses, follow-ups, or advice.

Online video consultations are priced at ₹199.

WhatsApp chat consultations are available for ₹199.

Home visits are perfect for anxious pets, mobility-challenged pets, or routine care without leaving your home.

A wellness exam includes a physical check-up, preventive care advice, and early detection of potential health issues.

Vaccinations protect your pet from infectious diseases and ensure long-term health.

Typically between 6–9 months of age, but consult our veterinarians for a personalized recommendation.

We perform spaying, neutering, dental procedures, and other minor and major surgeries.

Yes, we offer blood tests to assess organ function, detect infections, and diagnose health conditions.

Dental check-ups are recommended every 6–12 months to maintain oral health.

Microchipping provides permanent identification, making it easier to recover lost pets.

Yes, you can book multiple services—such as wellness exams, vaccinations, and consultation—together.

Yes, our team, led by Dr. Raghu, has extensive experience in pet care and treatment.

You can reach us via our website, phone, WhatsApp, or visit our clinic in Bangalore.